STORE POLICY
ORDERS & SHIPPING
For any enquiries or help with placing an order, contact us at ariettagems[at]gmail.com
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We ship worldwide and may pack your order in separate packages, within 5-7 business days by tracked/registered airmail.
Please allow 2-4 weeks for international delivery and contact us for quotes on shipping to your country.
Buyers are responsible for any import tax your country may charge.
PAYMENT METHODS
Credit / Debit Cards
Offline Payments (for Singapore and Taiwan only)
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We are working on making more payment methods available!
RETURNS
We accept returns on unused, full-priced items that is in its original condition and packaging, within 7 days from receiving. All sales are final thereafter. Sales items are ineligible for return. Buyer is responsible for all import tax charges + shipping fees.
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Condition of items to be returned
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Please make sure that all items show no signs of wear.
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Initiating the returns process
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1. Email us at ariettagems[at]gmail.com with your order number and reason for return. For defects, kindly include pictures.
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2. Upon our acknowledgement, please pack and send your parcel within 7 working days using a trackable mode of delivery to our address stated in our confirmation email.
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3. The returned item(s) will be assessed and once your return request has been approved, you will be issued store credits in the form of a unique code.
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Validity of store credits
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Store credits issued can be applied with the unique code on your next purchase, valid up to 3 months from the date of issue.